Skip to content

AI Voice Agents

Build AI-powered voice systems for inbound calls, outbound calls, lead qualification, support and appointment booking.

  • Twilio
  • ElevenLabs
  • OpenAI
  • Node.js
  • Next.js

Live Call

Live
INBOUND CALL · 00:42AGENTThanks for calling — how can I help?CALLERI'd like to book an appointment.AGENTTuesday at 2pm is open.CALLERCan I speak with a person?WAVEFORMTranscriptRecordingCRM write-backESCALATIONTransfer to human — caller asked for a personTURN-TAKING · BARGE-IN · CONFIRMATION · HANDOFF

Overview

What This Involves

Voice is the hardest interface to get right: latency, interruptions, accents and background noise all show up immediately. We build voice agents around a real telephony stack, tune for sub-second turn-taking, and design conversations that fail gracefully — confirming details, handling silence, and handing off to a person the moment the caller asks. Every call is transcribed, scored and pushed into your CRM.

Deliverables

What You Receive

Every engagement ends with artefacts you own and can hand to another team.

  • Telephony integration

    Inbound and outbound calling, call routing, warm transfer and voicemail handling.

  • Conversation design

    Scripted objectives, qualification logic, interruption handling and confirmation patterns.

  • CRM write-back

    Transcripts, recordings, outcomes and structured fields synced to your pipeline automatically.

  • Call quality review

    Scoring per call with the recordings and transcripts needed to tune the agent over time.

Fit

Common Use Cases

If one of these sounds like your situation, this is the right starting point.

  • 24/7 inbound call answering and qualification

  • Outbound follow-up and appointment reminders

  • Appointment booking straight into a live calendar

  • Tier-one support with escalation to a human agent

Process

How We Work

A predictable four-step engagement. You always know what stage we are at, what is being decided, and what exists at the end of it.

  1. 01

    Discover

    Understand the business, goals, users and existing workflows.

    • Stakeholder interviews and workflow walkthroughs
    • Audit of current tools, data and integration points
    • Constraints, compliance needs and success metrics

    Output: A written problem definition everyone agrees on.

  2. 02

    Plan

    Define the architecture, technology stack and automation strategy.

    • Solution architecture and data model
    • Build-versus-configure decisions per component
    • Scoped delivery plan with milestones and risks

    Output: An architecture and a plan you can hold us to.

  3. 03

    Build

    Design, develop and integrate the complete solution.

    • Interface design against a shared design system
    • Incremental delivery with a usable environment each cycle
    • Integrations, automated tests and evaluation of AI behaviour

    Output: Working software in a real environment, every cycle.

  4. 04

    Launch & Optimize

    Deploy, monitor and continuously improve the system.

    • Staged rollout with monitoring and alerting in place
    • Team enablement, documentation and handover
    • Measurement against the metrics agreed in discovery

    Output: A monitored system and a prioritised improvement backlog.

Proof

Related Work

Projects where ai voice agents did the heavy lifting.

View all projects
  • Abstract diagram of a multi-agent voice routing system with connected conversation nodes

    AI / Voice / Multi-Agent

    VeriVoice

    An intelligent multi-agent voice platform designed to automate business conversations and workflows.

    • React
    • Next.js
    • Node.js
    • AI
    • +1

    View Case Study

  • Abstract scheduling diagram showing appointment slots and voice interaction paths

    AI / Voice / Automation

    MediSync Scheduling Assistant

    A voice and messaging assistant that handles appointment booking, rescheduling and reminders for a multi-site clinic group.

    • Twilio
    • ElevenLabs
    • OpenAI
    • Node.js
    • +1

    View Case Study

Also available

Other Services

Next step

Need AI Voice Agents For Your Business?

Book a free consultation and we will map the fastest route from where you are to something running in production.

Book a Free ConsultationContact Us

hello@devrox.comWe reply to every enquiry within one business day.